ANSWER: Please try the following suggestions to get your machine to function properly:- Check to see if the black or white duck bill gasket is misassembled or missing from the collection tank; ensure the gasket will open where the flat flaps meet and then reinstall it. The duck bill should be inserted into the curved side of the collection tank.- Check to see if the solution tank/cap insert is leaking. Note: When the solution tank is filled and turned right side up, the straw on the insert may fill with water/solution causing the tank to leak for a couple of seconds. This leaking should subside after the straw empties out.- Check for proper placement of the o-ring on the cap insert. The o-ring should be between the bottle and the insert piece (part with the "straw").If you continue to experience difficulty with your machine, please contact BISSELL Customer Service at 1-800-263-2535 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET.
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