BISSELL CleanView bagless: brush not rotating

What should I check if the brush on my CleanView Bagless vacuum is not rotating?

ANSWER:  If the brush is not turning on your CleanView Bagless vacuum, please try the following:

- Remove the access plate from the bottom of the machine. This plate is near the brush roller. Check the brush and belt for damage. If the brush will not turn by hand, or the belt is broken, the damaged part will need to be replaced. Clean off any debris on the brush which could prevent it from rotating, such as hair or string.

To order a replacement belt, click below:
http://canada.bissell.com/Products/product.asp?catalog%5Fname=Bissell&category%5Fname=VacuumBagBeltFilter&product%5Fid=CV+Drive+Belt


If you continue to experience a problem with this, please contact a local BISSELL Authorized Service Centre. To locate your nearest BISSELL Authorized Service Centre, go to the BISSELL Homepage at: http://canada.bissell.com. Select the "Customer Service" tab at the top of the page and then select "Service Centres" from the drop down menu. Enter your postal code to perform your search.

If you would like to talk with a BISSELL representative, please call Customer Service at 1-800-263-2535, Monday - Friday, 8:00 a.m. to 10:00 p.m. or Saturday 9:00 a.m. - 8:00 p.m. (ET)..